Like many Americans, Holden Karau said she was fed up with health insurance.
The software engineer’s disillusionment began in 2019, when her insurer, UnitedHealthcare, balked at covering physical therapy after she was hit by a car and could not walk. She said the hassles piled on stress, forced her to pay more out of pocket, and delayed access to care she needed to recover from multiple broken bones.
Now, she’s at the forefront of an effort to help patients fight back.
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